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Terms & Conditions

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  1. Appointments & Booking

 

Appointments can be made via WhatsApp, phone or direct enquiry.

 

We operate on a domiciliary (home visit) basis. Appointment times are agreed in advance and may be subject to reasonable adjustments due to travel, traffic, or unforeseen circumstances.

 

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2.  Cancellations & Availability

 

We do not currently charge cancellation fees.

 

However, we request that clients provide reasonable notice if they are unable to attend so that the appointment slot can be offered to others.

 

Repeated missed appointments or last-minute cancellations may result in refusal of future bookings. 

 

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3.  Payment Terms

 

  • Payment is due in full at the time of the appointment

  • Payment is taken in person and only accepted by cash

  • All services are non-refundable once treatment has been carried out

 

All payments for services provided by Prime Ear Care are non-refundable once the appointment has taken place.

By booking an appointment, you acknowledge and agree you are paying for the clinicians time, professional expertise and clinical assessment, not solely the successful removal of ear wax.

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In the event that: no ear wax is found, £45 would be the consultation fee. If ear wax is removed from either one or both ears a charge of either £60 or £80 will be will be payable to the clinician. 

 

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4.  Suitability for Treatment & Contraindications 

 

Ear wax removal is not suitable for all individuals.

 

Contraindications may include (but are not limited to):

  • Current ear infection or severe pain

  • Perforated eardrum (current or recent history)

  • Recent ear surgery

  • Grommets (in place or recently removed)

  • Foreign objects in the ear

  • Certain medical conditions affecting the ear

 

Client must provide accurate and complete information regarding their medical history. 

 

We reserve the right to:

  • Refuse treatment 

  • Postpone treatment 

  • Refer you to a GP or specialist 

 

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  5. Client Responsibility 

 

By booking and attending an appointment, you confirm that:

  • You have provided accurate and up-to-date information

  • You will follow any pre-treatment advice (e.g. use of olive oil drops where advised)

  • You understand that not all wax can be removed in a single session

Failure to follow advice may affect treatment outcomes. 

 

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 6.  Treatment Process & Expectations

 

We primarily use micro-suctions techniques, which are considered safe and effective when performed correctly. 

 

During or after treatment, you may experience:

  • Mild discomfort

  • Temporary dizziness

  • Sensitivity in the ear

 

These are normal side effects and typically short lived.

 

We will explain the procedure before starting and obtain your verbal consent. 

 

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 7.  Limitation of Liability 

 

We provide services with reasonable care and skill in accordance with the Consumer Rights Act 2015.

 

Prime Ear Care is not liable for:

  • Issues arising from undisclosed or inaccurate medical information 

  • Inability to complete treatment due to clinical reasons

  • Natural reactions to treatment (e.g. temporary discomfort or sensitivity)

  • Failure to follow aftercare advice

 

Nothing in these Terms excludes liability for death or personal injury caused by negligence. 

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8.  Domiciliary (Home Visit) Conditions

 

Clients must ensure:

  • A safe, clean, and suitable environment for treatment 

  • Adequate lighting and space for equipment 

  • Access to seating or appropriate positioning

 

We reserve the right to refuse or discontinue treatment if the environment is deemed unsafe. 

 

 

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9.  Clients Under 18

 

Clients under the age of 18 must be accompanied by a parent or legal guardian.

 

Consent must be provided, and the adult must remain present throughout the appointment. 

 

10.  Behaviour & Right to Refuse Service 

 

We maintain a zero-tolerance policy towards:

 

  • Aggressive, abusive, or threatening behaviour

  • Inappropriate or sexual conduct

  • Unsafe or unhygienic conditions

 

We reserve the right to terminate services immediately and refuse future bookings. 

 

 

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11.  Communications

 

By contacting us, you agree that we may communicate with you via phone, WhatsApp, or email regarding your appointment.

 

 

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12.  Governing Law

 

These Terms are governed by the laws of England & Wales.

 

Any disputes will be subject to the exclusive jurisdiction of the courts of England & Wales.

 

 

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