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Get to Know Us
At Prime Ear Care, we are a friendly, highly professional team with extensive clinical experience, having carried out thousands of safe and successful wax removal appointments across the region. Our approach is calm, supportive and tailored to each patient's needs - especially those who may feel anxious or worried about wax removal. We take time to explain every step, ensure your comfort and create a reassuring environment from start and finish. With clear pricing, excellent service and a commitment to outstanding care, Prime Ear Care is here to help you hear clearly and confidently again.
If you'd like to book an appointment or learn more about our services, you can visit our contact page or WhatsApp us directly on:
07780861609.
Prime Ear Care
At Prime Ear Care, we specialize in domiciliary ear wax removal services. Our experienced audiologists ensure a comfortable experience for every patient in their own familiar surroundings.
Our mission is to prioritize convenience, excellence, and patient satisfaction in every consultation.
Understanding Ear Wax
Ear wax (cerumen) is a natural protective substance produced by the glands in the ear canal. Its job is to trap dust, debris and bacteria while keeping the skin inside the ear healthy. In some people, wax can build up more quickly than it moves out, leading to blockage. This may happen due to narrow ear canals, hearing aids, earphones, excessive production, age related changes or simply genetics. When wax becomes compacted, it may cause reduced hearing, pressure, discomfort, tinnitus, dizziness or a sensation of fullness in the ear.
Microsuction is the safest, cleanest and most effective way to removal ear wax. The process uses a gentle medical suction device to lift the wax from the ear canal without water, making it suitable even for sensitive ears. It is quick, typically lasting only a few minutes, and allows the clinician to see the ear canal clearly throughout the procedure for maximum safety and efficiency.
Preparing for Your Appointment
To achieve the best results from your ear wax removal procedure, please follow these simple steps:
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Use olive oil ear drops twice a day in the affected ear(s) for several days before your appointment to soften the wax.
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Do not use cotton buds, tissue twists, or any objects inside the ear canal.
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Avoid inserting earbuds, earplugs, or hearing aids for several hours before your appointment if possible.
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Keep the ear dry- avoid water irrigation at home or DIY methods.
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Let us know if you have perforated eardrum, recent infection, ear surgery or any concerns prior to your appointment.
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Arrive on time so we can carry out a full ear health check before treatment.
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If a second visit is required to complete the removal, your follow-up appointment is free of charge.
Payment/ Cancellations policy section.
Payment and Cancellation policy:
Payment is required at the end of your appointment. Cancellations within 24 hours may incur a fee due to lost appointment time. Home visits include a call out component within your local area.
Safe removal policy:
If wax cannot be fully removed during the appointment, full payment is still required for the consultation and treatment provided. A follow up appointment will be arranged at no additional charge, provided the clinicians advice has been followed, including the recommended use of olive oil drops to ensure the wax cab be safely and effectively extracted at the next visit.
Is microsuction safe?
Yes. It is considered the safest method of wax removal and is used across NHS and private clinics.
Does it hurt?
Most patients feel no pain and only mid pressure or sound during the procedure.
How long does the appointment take?
A full ear health check usually takes 10-20 minutes.
Do I need to use drops before my appointment?
Yes.Olive oil twice a day for several days helps soften the wax and improves success on the first visit.
What if the wax cannot be removed?
If a second visit is required it is free of charge.
Do we visit care homes?
Yes - please get in touch for more information.
How do I know I need wax removal?
If the symptoms you have consist of feeling of fullness, earache, hearing loss, dizziness.
Frequently asked questions
Client Feedback
01
Fatima R.
Fatima was impressed with the professionalism and the clarity of information provided by the audiologist.
02
David L.
David found the convenience of home service invaluable, noting the comfort it provided during treatment.
03
Aisha K.
Aisha praised the thoroughness of the ear health check and how it eased her concerns about her hearing.